Why Vmove

Finally – a marketplace for customer support reps, by customer support pros

They are good when you want a cheap, one-time project.

Customer support work is a long-term commitment, not a gig.

You want representatives with customer-centric attitude. You need talent who can stand those demanding 8-hour shifts.

You want them to work in your customers’ time-zone and speak their language.

That’s WHY we created Vmove.

	Generic Freelance Marketplace	Outsourcing Company	In-house CSRs	Vmove
Screening Process
Thorough identity and background checks		maybe	maybe	V
Hard-to-pass screening process	your responsibility	V	V	V
Service aptitude assessment		V	V	V
Remote-work readiness assessment				V
Hiring Process
Large talent pool	V			V
Fast hiring process	V			V
Talent Qualities
Hiring for different roles - tech support, social media, team leader, training, knowledge base		V	V	V
Long-term contractual commitment		V	V	V
Agents speak different languages		V		V
Agents working in different time-zones		depends on reps location		V
Budget Management
Easy invoicing and money transfers no matter where agent is located	V	V		V
Budget-friendly monthly cost	V			V
System Security Requirements
Your hardware specifications		V	V	V
Your software specifications		V	V	V

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